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  • 📹Whereby 101
    • Create Your Video Experience
      • Get started in 3 steps
      • Embedding Whereby in a web app
        • Using Whereby's Web Component & Pre-built UI
          • Script Tags
          • With Low Code
            • Embedding in Squarespace or Wordpress
            • No code video conferencing in Bubble
        • Using Whereby's Browser SDK with React Hooks for a fully custom UI
      • Embedding Whereby in a mobile app
        • Embedding Whereby in iOS
          • Using Whereby's Native iOS SDK
        • Embedding Whereby in Android
          • Using Whereby's Native SDK
        • Using Flutter
        • Using React Native
      • Github SDK Examples
      • Meeting scheduling with Cronofy
    • Generating Room URLs
      • Name prefixes
      • Using “Create a room”
      • Using Postman
    • Customize Your Video Experience
      • During room creation
      • Using Attributes/URL Params
      • Global preferences
      • Branding elements
      • Dial-In
      • File sharing
      • Breakout Groups with Embedded
      • Waiting Rooms
    • User roles & Meeting Permissions
    • FAQ
      • Accessibility
      • Whereby Words
      • Firewall & Security
      • HIPAA compliant setup
      • Allowed Domains & Localhost
      • Whereby Embedded Feature Comparison
  • 🔍Meeting Content & Quality
    • Recording
      • Cloud Recording
      • Local Recording
    • Transcribing
      • Session Transcription
      • Recording Transcription
    • Live Captions
    • Session summaries
    • Live streaming RTMP
    • Quality Insights
      • Real-time troubleshooting
      • Using the Insights dashboard
      • Improving call quality
      • Tracking room events with Webhooks
  • 🤷End User
    • End User Support Guides
      • Supported Browsers & Devices
      • Screen Sharing Setup & Usage
      • Using Breakout Groups
      • Troubleshooting & Basics
  • 🚚Developer Guides
    • Quickly deploy Whereby to your domain
    • Tracking Customer Usage
    • Migrating from Twilio
      • Twilio JS SDK Quick Migration
      • Twilio JS SDK Direct Migration
  • 🖥️Reference
    • REST API Reference
      • /meetings
      • /insights
      • /recordings
      • /transcriptions
      • /summaries
      • /rooms
    • Web Component Reference
    • React Hooks Reference
      • Quick Start
        • Getting started with the Browser SDK
      • Guides & Tutorials
        • Migrate from version 2.x to 3
        • Grid logic
        • Custom Video Tiles with React
        • Usage with Next.js
        • How to customize the toolbar
      • API Reference
        • WherebyProvider
        • VideoView
        • VideoGrid
        • useLocalMedia
        • useRoomConnection
      • Types
    • React Native Reference
      • Quick Start
      • WherebyEmbed
    • Webhooks Reference
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  • Tips & Tricks
  • Common Questions

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  1. Whereby 101

FAQ

We've compiled some of the most common questions and tips we receive about Whereby.

Last updated 1 year ago

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You can check for service outages and issues on our status page:

We're currently aware of an issue with users running Avast antivirus. The "Avast Web Shield" feature conflicts with sites using port 443 and can cause video feeds to appear as black frames in Whereby. We're working with Avast on a way for them to account for this in their platform, however to resolve Whereby related issues you'll need to disable that feature.

Tips & Tricks

Firewall Settings

To use Whereby behind a firewall, a network administrator will need to adjust the settings. Port 443 will need to be open to all TCP and UDP traffic. Some enterprise firewalls require more in depth technical information for proper allowance, please contact your Customer Success Manager or embedded@whereby.com

Testing Whereby rooms embedded on your platform

We always recommend testing Whereby in an incognito/private browser if possible. If you are logged into your Whereby account, the admin permissions can override some of the features set via parameter or dashboard.

Connections in UAE, China, and Russia

We're aware of restrictions that have been put in place for peer to peer applications like Whereby. In these areas we've had reports from users that they have spotty access to Whereby, or that the service doesn't work for them at all.

Unfortunately, because these are government-level restrictions that have been put in place on the internet, there isn't anything we can do to address issues like this at this time.

Common Questions

Can I remove the Powered by Whereby banner in my rooms?
How many people can be in a room/meeting?

When creating a room you can specify two different modes, normal and group. Normal has a capacity of 4 and group has a capacity of 200. There is a limit of 24 active cameras at one time in any meeting room.

When using viewerRoomUrls you can have an additional 400 passive users within the room for a more "webinar" style setup.

What is the video quality in Whereby?

We support up to 720p with 30fps at both 4:3 and 16:9 aspect ratios for video.

Screen sharing will broadcast from 1-5 FPS (frames per second) by default, and up to 1080p based on network and CPU restraints.

Can I customize the page users see when they leave a room?
URL parameters aren't working as expected
  1. If the person using/testing the room is also logged into their Embedded account, it will override any parameters added to the room URL. Try accessing the room via a private or incognito window to verify your links are working as expected.

Can I create longstanding meetings?
My hosts/viewers don't have the correct meeting privileges
  1. Host or Viewer privileges will only be available while the room is active and until 1 hour after the meeting's endDate

How do I enable integrations in my meetings?

If you would like to test an integration in your embedded meeting, you can do so by adding the ?roomIntegrations=on parameter.

Please note, we offer limited support for integrations in an embedded meeting, even when enabled. It's highly recommended that you test before using it in a production context.

CORS Policy Error in the browser console

In some cases you may experience an error in your browsers developer console that looks something like this:

Access to fetch at "https://api.whereby.dev/v1/meetings' from origin S° nas WithOutLoginMult:1 been blocked by CORS policy...

You need to access the Whereby API from a server environment or computer. You aren't allowed access to the API via the browser console because it would expose your secret API key.

Yes! The powered by Whereby is automatically removed when you upgrade to a paid plan. You can review our and upgrade via the "subscription" option on your dashboard!

Yes! When using our , you'll have access to "leave" browser . You can then action on that event to redirect your users to another page of your choosing.

The most common error we see relating to is incorrectly using "?" twice in the meeting room URL. Combining parameters can be achieved by using the ampersand symbol (&) for example: ?minimal&screenshare=off.

Yes! You can create meetings with far in the future (eg. A month or multiple months). Please keep in mind that if you are providing any of your users with , you won't be able to revoke host access from those users.

Check your or viewerUrl to make sure you've properly separated the roomkey and other parameters with "&"

Integrations are disabled for Whereby Embedded by default while using the parameter. We set this by default because restrictions can sometimes cause integrations to fail in unexpected ways. Currently only our YouTube and Miro integrations will work in an embedded setting.

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pricing options
hostRoomUrl
Avast Support Article
Web Component
Content Security Policy
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URL parameters
endDates
?minimal
hostUrls
event