Cloud Recording
Cloud recording is a feature of our paid Embedded plans and allows you to record meetings that are saved to a storage bucket accessible by you.
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Cloud recording is a feature of our paid Embedded plans and allows you to record meetings that are saved to a storage bucket accessible by you.
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We offer two storage options for our cloud recording feature.
By choosing Whereby-provided storage for recordings, you can can take full advantage of the flexibility of cloud recording without the need to configure and maintain your own Amazon S3 bucket for media storage.
Depending on your plan, you will have some Whereby-provided storage quota available for free. For example, Whereby Build customers have 30 GB days of storage included in their plan. They can store 1 GB of recordings for 30 days, 2 GB of recordings for 15 days or 30 GB of recordings for 1 day each month for free, at no additional cost.
There is an additional storage fee applied to recordings saved in Whereby-provided storage above the free storage quota available in your plan. You can check the current price of Whereby-provided storage as well as available free storage quota on or in the "Subscription" section of your customer portal.
Whereby would not delete your media files automatically, so we recommend that you periodically delete the obsolete recordings from Whereby storage or download them to the storage of your choice.
You can delete or download the recordings either through the "Recordings" page in Whereby customer portal or using our .
You may also choose to store cloud recordings in an Amazon S3 bucket owned and managed by you. This is more technical to set up, but may suite your business needs better if you already own and manage Amazon S3 storage.
You can access recording settings and options from the “Configure” → “Recording” section of your customer portal. You can also specify recording preferences via the API during a request.
After setting up the appropriate information, select how you would like to trigger your recording in rooms.
Auto-start (1 person) Recordings will start when the first person joins and end when the last person leaves
Auto-start (2 people) Recordings will start when 2 people join a room and end when the last person leaves
Prompt host Display a prompt to the host to manually start recording
Manual Host will manually start by clicking "Record" in the toolbar
You can choose the format in which you want to save the recordings. Currently you can select either .mkv
or .mp4
file formats.
Recording quality is set to 720p, however individual video feeds may appear in lower quality depending on their network connection, device, and preferences.
You can access all recordings saved in the Whereby-provided storage from the “Recordings” page of your customer portal.
If you choose to use your own storage, there are a few pieces of information to gather from your S3 instance to create and connect your bucket with Whereby. We'll outline each one briefly below and how to locate the information.
With our recording.finished
, you can be aware of when a recording has finished and successfully uploaded to your AWS or Whereby hosted storage. More importantly, you can know the filename to programmatically use or manage that recording for your platform needs.
You can use our to track when a recording has started and stopped. The roleName will be set to recorder, and will use the room.client.joined
and room.client.left
events accordingly.
In addition to tracking recordings, we offer to start and stop recordings at your leisure via our SDK's Web Component.
If you choose to save your cloud recordings in Whereby-provided storage you can delete or download them manually through you Whereby customer portal or using our .
This feature requires the use of Amazon S3 storage. You can review their plans and pricing on the . Amazon also offers some options to explore. Note that if you're creating an AWS account from scratch it can sometimes take up to 24 hours.
Creating an S3 bucket can be done from the page. If S3 isn't presented as an option you can search for it within the services search at the top of the page.
For in depth instructions about bucket naming conventions and settings, please follow the Amazon support guide "".
It's recommended and considered best practice to create IAM users with the appropriate permissions for your AWS Access Keys. Sharing the credentials of a Root user can allow unrestricted access to all resources in your AWS account, including billing information. For more information, check out Amazon's support article:
Cloud recording does not support our feature. When using Breakout Groups, the recorder will remain in the main room and will not capture any of the meeting content from individual groups.