Comment on page
Improving call quality
When creating rooms, we recommend creating rooms that use our selective forwarding unit (SFU) mesh for data transfer instead of peer-to-peer rooms. This is done by setting
"roomMode": "group"instead of
"normal"on room creation.
- Our SFU rooms are generally less intensive on network usage, especially when there are more than 2 people in a call or when cloud recording/streaming are being used.
- The mesh can make changes on the fly to participants' calls in order to manage the bandwidth usage of different resources and prioritize audio transmission. For example, if a participant decreases the size of their browser window during a call, the SFU will adjust the resolution of the videos they are receiving in order to optimize the quality of the call.
- Your calls will benefit from the continuous improvements we make to our SFU mesh.
- Disable any ad-blockers, VPN, or privacy extensions. Occasionally browser extensions can interfere with how video calls load, which can manifest as video, audio, or room joining issues.
- Close any unnecessary applications when on the video call. This will free up resources on the computer and improve the quality of the video call.
- Ensure the browser is up to date. Outdated software may have bugs that can cause packet loss and other problems.
- Move closer to the Wifi router or use a wired connection if one is available, as it is less prone to interference than wireless networks.
- Try joining the call with video turned off.
Last modified 3mo ago