Waiting Rooms

Waiting rooms are a great way for your hosts to manage meeting access with ease.

Participants "knock" at the virtual door and hosts can allow entry, decline, or even send messages to communicate a delay.

Setup

You can create a waiting room experience for your participants by making sure the room is created as locked during the API request. You do this by setting the isLocked property to true:

Make sure to include a hostRoomUrl in the request. Users provided with a hostRoomUrl will have the ability to join a locked room, as well as accept and reject participants knocking at the room.

// Example Request
{
  "isLocked": true,
  "roomNamePrefix": "waiting-room-example-",
  "roomNamePattern": "uuid",
  "roomMode": "group",
  "endDate": "2024-07-05T18:10:34.695Z",
  "fields": [
    "hostRoomUrl"
  ]
}

// Example Response
{
  "startDate": "2024-06-21T18:10:35.056Z",
  "endDate": "2024-07-05T18:10:34.695Z",
  "roomName": "/waiting-room-example-546f6c91-74b2-4597-b32a-6aeefa9ed90f",
  "roomUrl": "https://subdomain.whereby.com/waiting-room-example-546f6c91-74b2-4597-b32a-6aeefa9ed90f",
  "meetingId": "87673375",
  "hostRoomUrl": "https://subdomain.whereby.com/waiting-room-example-546f6c91-74b2-4597-b32a-6aeefa9ed90f?roomKey=eyJhbGciOiJIU..."
}

Managing the waiting room experience

After you've created a locked room, there are a variety of ways you can customize the experience:

1. Choose the device review options that hosts and participants experience during the pre-call phase. We offer standard device reviews or full device and connectivity tests. These options can be managed globally via the dashboard or various URL parameters

2. Add a unique background image for the waiting room precall flow with our API endpoint

Additional Information

End User Experience

When a participant knocks at a locked room, hosts receive a notification in the room. They can they choose to "Put on hold" and include a message, "Let in", or "Reject":

Host controls seen in the "People" tab

Users are then notified from the host, or let into the room accordingly:

Known Limitations

• Due to privacy and security considerations, we have removed the ability for hosts to see the video feed of the guest who knocked in the Waiting Room.