# Session Ratings

{% hint style="success" %}
Session Ratings is currently in Open Beta.
{% endhint %}

{% hint style="info" %}
Session Ratings is a supplementary feature of our paid Whereby Embedded plans.
{% endhint %}

## How does it work? <a href="#how-does-it-work" id="how-does-it-work"></a>

After a session ends, participants can give feedback in three simple steps:

1. Give the call a quality rating from 1 to 5 stars
2. If they gave a low rating, they can select what problems they experienced
3. If they gave a low rating, they can add more details in a comment box (this option is turned off by default)

<figure><img src="https://888889433-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLH2UIJDLc2EElQvYUxWX%2Fuploads%2FqtcnjBgiKMv0ErKyylvr%2Fin-room.jpg?alt=media&#x26;token=2e964566-5d91-44f8-bdb1-74a237c6011d" alt=""><figcaption></figcaption></figure>

You can see all of this feedback in your Whereby Insights dashboard, where you'll find aggregated ratings and can also deep-dive into specific sessions.

## **Setup**

Session Ratings is turned off by default. To enable Session Ratings across all sessions, navigate to the “**Configure**” → “**Features**” section of your Dashboard:

<figure><img src="https://888889433-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLH2UIJDLc2EElQvYUxWX%2Fuploads%2FaT19fCCSu6X7HCDD0q3x%2FInsights%20Settings.png?alt=media&#x26;token=ceeefead-f5f2-44ac-84e7-56cb6e4f9b5c" alt=""><figcaption></figcaption></figure>

Once enabled, an additional tick box allows for more qualitative feedback from low scoring users.

## **Known limitations** <a href="#known-limitations" id="known-limitations"></a>

1. It is currently not possible to enable the feature on a per room basis.
2. The default setup is HIPAA compliant, but if customers decide on using the freeform text field, they could store personal identifiable information. We have no way of redacting this from the freeform.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.whereby.com/whereby-product-features/insights-suite-and-api/session-ratings.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.